Aged Care Placement | Senior Relocation

Aged Care System Navigator Pilot Program

Posted: 4th March 2019

Aged Care System Navigator Pilot Program

Aged Care System Navigator
Pilot Program

A program designed to help carers and families navigate the aged care maze is being trialled across Australia in 62 locations and will conclude on June 2020.

This activity is an initiative to make it easier for older people and their families to better access services.

The Aged Care System Navigator pilot program will cost $7.4 million and is being run by 31 consumer-facing organisations, led by COTA Australia, and will deliver services face-to-face in either group or individual sessions, as well as some additional telephone and online support.

The trials include:

  • Education or group support sessions
  • Activities include webinars, seminars or talks about how to access aged care services
  • Individual support sessions, which involve personalised assistance with My Aged Care,
  • Filling in forms,
  • and more complex needs to be delivered by specialist support workers.

A list of the Aged Care System Navigator Program - Trial Locations


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What Our Clients Say ...

"Fully Supported" placement into beautiful large private room and ensuite - completed in 10 days "Thank you for being so, so, so helpful with Ian's placement; with love at Christmas Time, Thank you ." Bo.

Residential Placement and Fees Advice "I don’t think Tracy and I will ever be able to thank you enough for all you did for us. I hope Brian will be happy there, it seems a friendly place and he has a very nice room." Mrs Christine C.

RAD Negotiation "Thank you so much for your invaluable assistance and advice in helping place our Mum. We appreciate all your help and knowledge and the fact that you were instrumental in achieving a great outcome with the RAD ! We'll certainly recommend you to our many friends who are likely to find themselves in a similar position in the near future. Warm Regards." Lorraine, Neil and family.

Residential Placement "Thank you so much for the wonderful work you did for us in placing Tony. Wish you all the best in your continuing work." Denise McH.

RAD Negotiation "Thank you for your excellent work with reducing Dad's RAD accommodation payment. Julie and I are thrilled with your results. I hope we can use your assistance again and we will certainly pass on your name to friends going forward. " Libby P.

Senior Relocation - Clearing house prior to sale "Thank you so much for all your help clearing Mum's home and transporting all the boxes to my place. Settlement on Mum's home was on 21st March and the new owners are very pleased with the work you did. Thank you again." Monica B.

Senior Relocation - Clearing house prior to sale "Many Thanks for your care with the tidy up of my parents home in preparation for the sale - we were delighted with your exceptional work." Mary K.

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Understanding Your Options

Our family information session will provide you with up-to-date and unbiased information about your local residential care options.

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Finding the Right Aged Care Home

Our facility shortlist will help you match the right aged care home to your individual needs and preferences in a timely manner.

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Negotiating the Accommodation Deposit

Our RAD Negotiation service has helped many families reduce the accommodation cost and additional service fees.

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Senior Relocation Management Services

Our personalised Senior Move Management service will help you to carefully disperse, pack, arrange transport and unpack.

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