Aged Care Placement | Senior Relocation

List of Sanctioned Aged Care Homes

Sanctioned Aged Care Homes (19)
All States and Territory
as at 27th August 2019

Why have 9 BUPA aged care homes been sanctioned?



Aged Care Homes Sanctioned by State:

NSW   8
SA   4
VIC   4
ACT   1
TAS   1
QLD   1
WA   0
NT   0
TOTAL19

1. Botany Gardens
(NSW)


From
5.4.19
To
5.10.19

Botany Gardens
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care:

  • 2.5 Specialised nursing care needs
  • 2.8 Pain management
  • 2.10 Nutrition and Hydration
  • 2.13 Behavioural management

Accreditation Standard 4: Physical environment and safe systems

  • 4.4 Living environment

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.2 Regulatory compliance,
  • 1.3 Education and staff development,
  • 1.4 Comments and complaints,
  • 1.6 Human resource management,
  • 1.7 Inventory and equipment,
  • 1.8 Information systems,
  • 1.9 External services,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 2.6 Other health and related services,
  • 2.7 Medication management,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 2.16 Sensory loss,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.7 Leisure interests and activities,
  • 3.8 Cultural and spiritual life,
  • 3.9 Choice and decision making,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.1 Continuous improvement,
  • 4.2 Regulatory compliance,
  • 4.3 Education and staff development,
  • 4.5 Occupational health and safety
  • 4.6 Fire, security and other emergencies,
  • 4.7 Infection control and
  • 4.8 Catering, cleaning and laundry services.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 23 April 2019.

The adviser at the Service was appointed by the approved provider on 12 April 2019


2. BUPA Berry
(NSW)


From
9.11.18
To
9.11.19

BUPA Berry
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Berry following information received from the Australian Aged Care Quality Agency.

There were critical deficiencies at the BUPA Berry contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.5 Specialised nursing care needs
  • 2.7 Medication management
  • 2.11 Skin care
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation

Additional failures of relevance to the decision to impose sanctions were:

Continuous improvement across each standard, Regulatory Compliance across each standard, Education and staff development across each standard.

  • 2.6 Other health and related services,
  • 2.8 Pain management,
  • 2.10 Nutrition and hydration,
  • 2.12 Continence management,
  • 3.4 Emotional support,
  • 3.5 Independence,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.9 choice and decision making,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.5 Occupational health and safety,
  • 4.7 Infection control,
  • 4.8 Catering, cleaning and laundry services.

3. BUPA Berwick
(VIC)


From
9.11.18
To
9.11.19

BUPA BERWICK
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Berwick following information received from the Australian Aged Care Quality Agency.

There were critical deficiencies at BUPA Berwick contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.2 Regulatory compliance
  • 2.7 Medication management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.12 Continence management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.4 Comments and complaints,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 2.8 Pain management,
  • 3.3 Education and staff development,
  • 3.6 Privacy and dignity,
  • 4.8 Catering, cleaning and laundry services.

4. BUPA Campbelltown
(SA)


From
7.5.19
To
7.2.20

BUPA Campbelltown
Reasons For Sanctions

1. The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of nine (9) months.

2. Revocation of approved provider status unless the below actions are undertaken:

  • an adviser is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.
  • the approved provider agrees to provide relevant training within nine (9) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

3. Vary conditions to which the allocation of places are subject by requiring the provider to have to have the appropriate number of skilled and qualified staff in this services to ensure that services are delivered in accordance with the Accreditation Standards.

4. Suspend the allocation of all vacant places and will continue to take effect progressively at the specified services when each allocation place becomes vacant.

5. Revoke the vacant places if the services are closed.

The department is concerned about the extremely high level of non-compliance across all standards identified by the Quality Agency at previous visits to the services.

The Department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.3 Education and staff development
  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.3 Education and staff development
  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.12 Continence management
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.4 Emotional support

Accreditation Standard 4: Physical environment and safe systems

  • 4.3 Education and staff development

Additional failures of relevance to the decision to impose sanctions are:

  • 1.1 Continuous improvement,
  • 1.4 Comments and complaints,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.5 Specialised nursing care needs,
  • 2.6 Other health and related services,
  • 2.9 Palliative care,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 3.7 Leisure interests and activities,
  • 3.8 Cultural and spiritual life.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 20 May 2019.

The adviser was appointed by the approved provider on 12 May 2019.

The administrator was appointed by the approved provider on 12 May 2019.


5. BUPA Echuca
(VIC)


From
26.3.19
To
26.9.19

BUPA Echuca
Reasons For Sanctions

The department is concerned about ongoing serious issues that were identified by the Quality Agency at previous visits to the service, were the subject of a notice of non-compliance by the department, and have persisted at the service.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.5 Specialised nursing care needs,
  • 2.10 Nutrition and hydration,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 3.1 Continuous improvement,
  • 3.4 Emotional support,
  • 3.7 Leisure interests and activities,
  • 4.7 Infection control.

6. BUPA Eden
(NSW)


From
19.3.19
To
19.12.19

BUPA Eden
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Eden following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at BUPA Eden contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management
  • 1.8 Information systems

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.13 Behaviour management

Additional failures of relevance to the decision to impose sanctions were:

  • Accreditation Standard 1: Management systems, staffing and organisational development 3 unmet outcomes
  • Accreditation Standard 2: Health and personal care 10 unmet outcomes
  • Accreditation Standard 3: Care recipient lifestyle 5 unmet outcomes
  • Accreditation Standard 4: Physical environment and safe systems 3 unmet outcomes.

7. BUPA Roseville
(NSW)


From
28.6.19
To
28.03.20

BUPA Roseville
Reasons For Sanctions

The department is concerned about the extremely high level of non-compliance across all standards identified by the Quality Agency at previous visits to the services. The Department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.6 Other health and related services
  • 2.8 Pain management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care

Additional failures of relevance to the decision to impose sanctions are:

  • 1.1 Continuous improvement,
  • 1.2 Regulatory compliance,
  • 1.3 Education and staff development,
  • 1.7 Inventory and equipment,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 2.5 Specialised nursing care needs,
  • 2.7 Medication management,
  • 2.9 Palliative care,
  • 2.12 Continence management,
  • 2.13 Behavioural management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.5 Independence,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.8 Cultural and spiritual life,
  • 3.9 Choice and decision making,
  • 4.1 Continuous improvement,
  • 4.7 Infection control,
  • 4.8 Catering, cleaning and laundry services.

8. BUPA Seaforth
(NSW)


From
18.9.18
To
18.9.19

BUPA Seaforth
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status, unless an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.

Revocation of approved provider status, unless an administrator is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.

Revocation of approved provider status, unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.11 Skin care
  • 2.13 Behavioural management

Accreditation standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance

The Department and the Quality Agency are continuing to monitor the service.

A residents and relatives meeting was held on 28 September 2018.

The adviser was appointed by the approved provider on 25 September 2018.

The administrator was appointed by the approved provider on 25 September 2018.

On 15 March 2019 the Department extended the sanctions due to ongoing concerns identified at the service by the Aged Care Quality and Safety Commission in a review audit conducted between 22 and 25 January 2019.

The sanctions have been EXTENDED BY 6 MONTHS and will now expire on 18 September 2019.


9. BUPA Stirling
(ACT)


From
13.2.19
To
13.11.19

BUPA Stirling
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.7 Medication management
  • 2.8 Pain management
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance.

10. BUPA Traralgon
(VIC)


From
18.4.19
To
18.1.20

BUPA Traralgon
Reasons For Sanctions

1. The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of nine (9) months.

2. Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.
  • the approved provider agrees to provide relevant training within nine (9) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

3. Vary conditions to which the allocation of places are subject.

4. Suspend the allocation of places which will occur progressively.

5. Revocation of vacant places if the service is closed.

The department is concerned about the extremely high level of non-compliance across all standards identified by the Quality Agency at previous visits to the services.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.1 Continuous improvement
  • 1.3 Education and staff development
  • 1.4 Comments and complaints
  • 1.6 Human resource management
  • 1.8 Information systems

Accreditation Standard 2: Health and personal care

  • 2.1 Continuous improvement
  • 2.2 Regulatory compliance
  • 2.3 Education and staff development
  • 2.4 Clinical care
  • 2.5 Specialised nursing care needs
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.11 Skin care
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation

Accreditation Standard 3: Care recipient lifestyle

  • 3.1 Continuous improvement
  • 3.3 Education and staff development
  • 3.4 Emotional support
  • 3.6 Privacy and dignity

Accreditation Standard 4: Physical environment and safe systems

  • 4.1 Continuous improvement
  • 4.2 Regulatory compliance
  • 4.3 Education and staff development
  • 4.4 Living environment
  • 4.8 Catering, cleaning and laundry services

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 7/05/2019

The adviser was appointed by the approved provider on 26 April 2019.

The administrator was appointed by the approved provider on 26 April 2019.


11. Cadorna House
(TAS)


From
24.07.19
To
24.01.20

Cadorna House
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The Department has serious concerns in relation to the delivery of wound care, skin care, pain management and the application of restraint:

Standard 3 Requirements (3)(a), (b), (c), (d), (e) and (f)

Additional failures of relevance to the decision to impose sanctions are:

  • Standard 1: Consumer dignity and choice - (3)(a)
  • Standard 2: Ongoing assessment and planning with consumers – (3)(a), and (e)
  • Standard 6: Feedback and complaints – (3)(c) and (d)
  • Standard 7: Human resources – (3)(b), (c) and (d)
  • Standard 8: Organisational governance – (3)(b), (c), (d) and (e)

Glenlyn Aged Care Facility
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.7 Medication management
  • 2.8 Pain management
  • 2.13 Behavioural management

Accreditation Standard 4: Physical environment and safe systems

  • 4.4 Living environment

Additional failures of relevance to the decision to impose sanctions were:

  • 3.2 Regulatory compliance,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 4.2 Regulatory compliance,
  • 4.6 Fire, security and other emergencies,
  • 4.7 Infection control,
  • 4.8 Catering, cleaning and laundry services

13. Henry Kendall
(NSW)


From
29.4.19
To
29.10.19

Henry Kendall
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.
  • the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department is concerned about the extremely high level of non-compliance across all standards identified by the Quality Agency at previous visits to the services.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 10/05/2019

The adviser was appointed by the approved provider on 02 May 2019.

The administrator was appointed by the approved provider on 02 May 2019


Hippocrates Aged Care Centre
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Hippocrates Aged Care Centre following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Hippocrates Aged Care Centre contributing to serious and detrimental failings including:

Accreditation Standard 2: Health and personal care

  • 2.13 Behaviour management

15. Ira Parker Nursing Home
(SA)


From
21.3.19
To
21.9.19

Ira Parker Nursing Home
Reasons For Sanctions

The department is concerned about ongoing serious issues that were identified by the Quality Agency at previous visits to the service, were the subject of a notice of non-compliance by the department, and have persisted at the service.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management
  • 1.8 Information systems

Accreditation Standard 2: Health and personal care

  • 2.8 Pain management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.3 Education and staff development,
  • 1.7 Inventory and equipment,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 3.1 Continuous improvement,
  • 3.3 Education and staff development,
  • 3.7 Leisure interests and activities,
  • 4.3 Education and staff development,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety,
  • 4.6 Fire, security and other emergencies.

16. Kiandra
(SA)


From
18.4.19
To
18.10.19

Kiandra
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of six (6) months, as its expense, to assist the approved provider to comply with responsibilities to governance and business operations.
  • the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care:

  • 2.5 Specialised nursing care needs
  • 2.8 Pain management
  • 2.10 Nutrition and Hydration
  • 2.11 Skin care

Additional failures of relevance to the decision to impose sanctions were:

  • 1.3 Education and staff development,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 2.7 Medication management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.7 Leisure interests and activities,
  • 3.8 Cultural and spiritual life,
  • 3.9 Choice and decision making,
  • 4.3 Education and staff development,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety and
  • 4.7 Infection control.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 03 May 2019.

The adviser at the Service was appointed by the approved provider on 29 April 2019.

The administrator at the Service was appointed by the approved provider on 29 April 2019.


17. People Care Pty Ltd
(QLD)


From
13.07.19
To
13.1.20

People Care Pty Ltd
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The actions and failure to provide an adequate and safe level of care has resulted in care recipients being exposed to the risk of extremely serious consequences including psychological and/or physical harm, hospitalisation or death.

e department does not consider the actions taken by the service to date have been sufficient to mitigate the service risk to the health, welfare or interests of care recipients in the future.


Pioneer House Aged Care
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Pioneer House Aged Care following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Pines Living contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.2 Regulatory compliance
  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance

Additional failures of relevance to the decision to impose sanctions were:

  • 3.4 Emotional support

St Anna's Residential Care Facility
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • the approved provider agrees to provide relevant training within six (6) months, at its expense, for officers, employees and agents.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.11 Skin care

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 18 June 2019.

The adviser at the Service was appointed by the approved provider on 07 June 2019



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