Aged Care Placement and Senior Relocation

List of Sanctioned Aged Care Homes (Current)

Sanctioned Aged Care Homes (25)
Includes All States and Territory
as at 19th March 2019

Why have 9 BUPA aged care homes been sanctioned ?

Sanctions: Total by State:

  • NSW (13)
  • SA (5)
  • ACT (3)
  • VIC (2)
  • TAS (2)
  • QLD (0)
  • WA (0)
  • NT (0)

BUPA Berry
(NSW)


From
9.11.18
To
9.5.19

BUPA Berry
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Berry following information received from the Australian Aged Care Quality Agency.

There were critical deficiencies at the BUPA Berry contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.5 Specialised nursing care needs
  • 2.7 Medication management
  • 2.11 Skin care
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation

Additional failures of relevance to the decision to impose sanctions were:

Continuous improvement across each standard, Regulatory Compliance across each standard, Education and staff development across each standard.

  • 2.6 Other health and related services,
  • 2.8 Pain management,
  • 2.10 Nutrition and hydration,
  • 2.12 Continence management,
  • 3.4 Emotional support,
  • 3.5 Independence,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.9 choice and decision making,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.5 Occupational health and safety,
  • 4.7 Infection control,
  • 4.8 Catering, cleaning and laundry services.
BUPA Berwick
(VIC)


From
9.11.18
To
9.5.19

BUPA BERWICK
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Berwick following information received from the Australian Aged Care Quality Agency.

There were critical deficiencies at BUPA Berwick contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.2 Regulatory compliance
  • 2.7 Medication management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.12 Continence management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.4 Comments and complaints,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 2.8 Pain management,
  • 3.3 Education and staff development,
  • 3.6 Privacy and dignity,
  • 4.8 Catering, cleaning and laundry services.
BUPA Calwell
(ACT)


From
21.11.18
To
21.5.19

BUPA Calwell
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Calwell following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at BUPA Calwell contributing to serious and detrimental failings in several areas including:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care

Additional failures of relevance to the decision to impose sanctions were:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.3 Education and staff development,
  • 1.6 Human resource management, Accreditation Standard

2: Health and personal care

  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.7 Medication management, 2.8 Pain Management,
  • 2.13 Behavioural management,
  • 2.14 Mobility, dexterity and rehabilitation

Accreditation Standard 3: Care recipient lifestyle

  • 3.3 Education and staff development,
  • 3.7 Leisure interests and activities,
  • 3.8 Cultural and spiritual life

Accreditation Standard 4: Physical environment and safe systems

  • 4.3 Education and staff development
BUPA Eden
(NSW)


From
7.12.18
To
7.6.19

BUPA Eden
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Eden following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at BUPA Eden contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management
  • 1.8 Information systems

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.13 Behaviour management

Additional failures of relevance to the decision to impose sanctions were:

  • Accreditation Standard 1: Management systems, staffing and organisational development – 3 unmet outcomes
  • Accreditation Standard 2: Health and personal care – 10 unmet outcomes
  • Accreditation Standard 3: Care recipient lifestyle – 5 unmet outcomes
  • Accreditation Standard 4: Physical environment and safe systems – 3 unmet outcomes.
BUPA Griffith
(NSW)


From
21.11.18
To
21.5.19

BUPA Griffith
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Griffith following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at BUPA Griffith contributing to serious and detrimental failings in several areas including:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.12 Continence management
  • 2.13 Behavioural management

Accreditation Standard 4: Physical environment and safe systems

  • 4.7 Infection control.

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement
  • 1.3 Education and staff development,
  • 1.7 Inventory and equipment,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 3.2 Regulatory compliance, 3.10 Care recipient security of tenure and responsibilities.
BUPA South Hobart
(TAS)


From
25.10.18
TO
25.4.19

BUPA South Hobart
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA South Hobart following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at BUPA South Hobart contributing to serious and detrimental failings in several areas including:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.5 Specialised nursing care
  • 2.6 Other health and related services
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.12 Continence management
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation
BUPA Stirling
(ACT)


From
13.2.19
To
13.11.19

BUPA Stirling
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.7 Medication management
  • 2.8 Pain management
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance.
Copperhouse Court Hostel
(SA)


From
24.1.19
To
24.7.19

Copperhouse Court Hostel
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Copperhouse Court Hostel following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.8 Pain management
  • 2.2 Continence management
  • 2.13 Behavioural management.
Eldercare Allabi
(SA)


From
24.12.18
To
24.6.19

Eldercare Allambi
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Eldercare Allabi following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.13 Behavioural management
Garden View Nursing Home
(NSW)


From
26.1.19
To
26.7.19

Garden View Nursing Home
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Garden View Nursing Home following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care,
  • 2.6 Other health and related services,
  • 2.11 Skin care,
  • 2.13 Behavioural management,
  • 2.17 Sleep,
  • 4.6 Fire, security and other emergencies,
  • 4.7 Infection control.

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.2 Regulatory compliance,
  • 1.3 Education and Staff development,
  • 1.6 Human resource management,
  • 1.7 Inventory and equipment,
  • 1.8 Information systems,
  • 1.9 External services,
  • 2.1 Continuous improvement,
  • 2.2, Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.8 Pain management,
  • 2.10 Nutrition and hydration,
  • 2.12 Continence management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.10 Care recipient security of tenure responsibilities,
  • 4.1 Continuous improvement,
  • 4.2 Regulatory compliance,
  • 4.3 Education and staff development,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety,
  • 4.8 Catering, cleaning and laundry services.
Greenway Gardens
(VIC)


From
15.2.19
To
15.11.19

Greenway Gardens
Reasons For Sanctions

Menarock - the approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at Greenway Gardens for a period of nine (9) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • the approved provider agrees to provide relevant training within nine (9) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Greenway Gardens following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.8 Pain management
  • 2.11 Skin care
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.6 Privacy and dignity

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvements,
  • 1.3 Education and staff development,
  • 1.4 Comments and complaints,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.10 Nutrition and hydration,
  • 2.12 Continence management,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.9 Choice and decision making,
  • 4.3 Education and staff development,
  • 4.4 Living environment.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 27 February 2019.

The adviser was appointed by the approved provider on 22 February 2019.

Hawksbury Gardens Aged Care Facility
(SA)


From
15.12.18
To
15.6.19

Hawksbury Gardens Aged Care Facility
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Hawksbury Gardens Aged Care Facility.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.13 Behavioural management
Hippocrates Aged Care Centre
(NSW)


From
5.12.18
To
5.6.19

Hippocrates Aged Care Centre
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Hippocrates Aged Care Centre following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Hippocrates Aged Care Centre contributing to serious and detrimental failings including:

Accreditation Standard 2: Health and personal care

  • 2.13 Behaviour management
IRT Dalmeny
(NSW)


From
15.2.19
To
15.8.19

IRT Dalmeny
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.8 Pain management
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.2 Regulatory compliance,
  • 1.3 Education and staff development,
  • 1.4 Comments and complaints,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.6 Other health and related services,
  • 2.7 Medication management,
  • 2.12 Continence management,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.1 Continues improvement,
  • 4.2 Regulatory compliance,
  • 4.3 Education and staff development,
  • 4.4 Living environment.
IRT Lakeview Lodge
(NSW)


From
15.2.19
To
15.8.19

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.2 Regulatory compliance,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.5 Specialised nursing care needs,
  • 2.6 Other health and related services,
  • 2.12 Continence management,
  • 3.4 Emotional support,
  • 3.7 Leisure interests and activities,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.4 Living environment.
John Goodlet Manor
(NSW)


From
21.12.18
To
21.6.19

John Goodlet Manor
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at John Goodlet Manor following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 1 Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

Regulatory compliance, Continuous improvement, Education and staff development across all four accreditation standards

  • 1.7 Inventory and equipment,
  • 1.8 Information systems,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 2.13 Behavioural management,
  • 2.16 Sensory loss,
  • 2.17 Sleep,
  • 3.4 Emotional support,
  • 3.6 Privacy and dignity,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety,
  • 4.7 Infection control,
  • 4.8 Catering, cleaning and laundry services.
Minda Nursing Home
(SA)


From
24.12.18
To
24.6.19

Minda Nursing Home
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Minda Nursing Home following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.5 Specialised nursing care needs
  • 2.8 Pain management
  • 2.10 Nutrition and Hydration
  • 2.13 Behavioural management
Olive Grove Aged Care
(SA)


From
25.1.19
To
25.7.19

Olive Grove Aged Care
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Olive Grove Aged Care following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.8 Pain management
  • 2.13 Behavioural management.
Permulwuy Aged Care
(NSW)


From
15.2.19
To
15.8.19

Permulwuy Aged Care
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Permulwuy Aged Care following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
Pines Living
(ACT)


From
29.11.18
To
29.5.19

Pines Living
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Pines Living following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Pines Living contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.5 Specialised nursing care needs
  • 2.12 Continence management

Accreditation Standard 3: Care recipient lifestyle

  • 3.4 Emotional support

Accreditation Standard 4: Physical environment and safe systems

  • 4.7 Infection control.

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.3 Education and staff development,
  • 1.8 Information systems,
  • 1.9 External services,
  • 2.1 Continuous improvement,
  • 2.4 Clinical care,
  • 2.13 Behavioural management,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.6 Privacy and dignity,
  • 4.1 Continuous improvement,
  • 4.2 Regulatory compliance,
  • 4.3 Education and staff development,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety,
  • 4.6 Fire, security and other emergencies.
Pioneer House Aged Care
(NSW)


From
27.2.19
To
27.8.19

Pioneer House Aged Care
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Pioneer House Aged Care following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Pines Living contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.2 Regulatory compliance
  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance

Additional failures of relevance to the decision to impose sanctions were:

  • 3.4 Emotional support
SummitCare Randwick
(NSW)


From
22.11.18
To
22.5.19

SummitCare Randwick
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at SummitCare Randwick following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.8 Pain management
  • 2.9 Palliative care
  • 2.10 Nutrition and hydration
  • 2.11 Skin care.

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.3 Education and staff development,
  • 1.6 Human resource management,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.13 Behavioural management,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.5 Independence,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 4.1 Continuous improvement,
  • 4.4 Living environment,
  • 4.8 Catering, cleaning and laundry services.
Vincent Court
(NSW)


From
19.12.18
To
19.6.19

Vincent Court
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Vincent Court following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care,
  • 2.7 Medication management,
  • 2.8 Pain management,
  • 2.9 Palliative care,
  • 2.13 Behavioural management.

Additional failures of relevance to the decision to impose sanctions were:

  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.5 Specialised nursing care needs,
  • 2.6 Other health and related services,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 2.17 Sleep,
  • 3.2 Regulatory compliance,
  • 3.6 Privacy and dignity.
Warrigal Care Warilla
(NSW)


From
16.1.19
To
16.7.19

Warrigal Care Warilla
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Warrigal Care Warilla following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.2 Regulatory compliance (compulsory reporting processes)
  • 2.4 Clinical care including wound care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.9 Palliative care
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.6 Human resource management,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.10 Nutrition and hydration,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 4.7 Infection control.
Yaraandoo Hostel
(TAS)


From
9.11.18
To
9.5.19

Yaraandoo Hostel
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Yaraandoo Hostel following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Yaraandoo Hostel contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care,
  • 2.8 Pain management,
  • 2.11 Skin care,
  • 2.14 Mobility, dexterity and rehabilitation

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.4 Comments and complaints,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.5 Specialised nursing care,
  • 2.12 Continence management,
  • 2.13 Behavioural management,
  • 3.1 Continuous improvement,
  • .4 Emotional support,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.9 Choice and decision making,
  • 4.4 Living environment.

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