Aged Care Placement | Senior Relocation

List of Sanctioned Aged Care Homes

Sanctioned Aged Care Homes (29)
All States and Territory
as at 18th June 2019

Why have 9 BUPA aged care homes been sanctioned?



Aged Care Homes Sanctioned by State:

NSW14
SA   8
VIC   5
ACT   1
TAS   1
QLD   0
WA   0
NT   0
TOTAL29
1. Botany Gardens
(NSW)


From
5.4.19
To
5.10.19

Botany Gardens
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care:

  • 2.5 Specialised nursing care needs
  • 2.8 Pain management
  • 2.10 Nutrition and Hydration
  • 2.13 Behavioural management

Accreditation Standard 4: Physical environment and safe systems

  • 4.4 Living environment

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.2 Regulatory compliance,
  • 1.3 Education and staff development,
  • 1.4 Comments and complaints,
  • 1.6 Human resource management,
  • 1.7 Inventory and equipment,
  • 1.8 Information systems,
  • 1.9 External services,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 2.6 Other health and related services,
  • 2.7 Medication management,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 2.16 Sensory loss,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.7 Leisure interests and activities,
  • 3.8 Cultural and spiritual life,
  • 3.9 Choice and decision making,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.1 Continuous improvement,
  • 4.2 Regulatory compliance,
  • 4.3 Education and staff development,
  • 4.5 Occupational health and safety
  • 4.6 Fire, security and other emergencies,
  • 4.7 Infection control and
  • 4.8 Catering, cleaning and laundry services.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 23 April 2019.

The adviser at the Service was appointed by the approved provider on 12 April 2019

2. BUPA Berry
(NSW)


From
9.11.18
To
9.11.19

BUPA Berry
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Berry following information received from the Australian Aged Care Quality Agency.

There were critical deficiencies at the BUPA Berry contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.5 Specialised nursing care needs
  • 2.7 Medication management
  • 2.11 Skin care
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation

Additional failures of relevance to the decision to impose sanctions were:

Continuous improvement across each standard, Regulatory Compliance across each standard, Education and staff development across each standard.

  • 2.6 Other health and related services,
  • 2.8 Pain management,
  • 2.10 Nutrition and hydration,
  • 2.12 Continence management,
  • 3.4 Emotional support,
  • 3.5 Independence,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.9 choice and decision making,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.5 Occupational health and safety,
  • 4.7 Infection control,
  • 4.8 Catering, cleaning and laundry services.
3. BUPA Berwick
(VIC)


From
9.11.18
To
9.11.19

BUPA BERWICK
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Berwick following information received from the Australian Aged Care Quality Agency.

There were critical deficiencies at BUPA Berwick contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.2 Regulatory compliance
  • 2.7 Medication management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.12 Continence management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.4 Comments and complaints,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 2.8 Pain management,
  • 3.3 Education and staff development,
  • 3.6 Privacy and dignity,
  • 4.8 Catering, cleaning and laundry services.
4. BUPA Campbelltown
(SA)


From
7.5.19
To
7.2.20

BUPA Campbelltown
Reasons For Sanctions

1. The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of nine (9) months.

2. Revocation of approved provider status unless the below actions are undertaken:

  • an adviser is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.
  • the approved provider agrees to provide relevant training within nine (9) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

3. Vary conditions to which the allocation of places are subject by requiring the provider to have to have the appropriate number of skilled and qualified staff in this services to ensure that services are delivered in accordance with the Accreditation Standards.

4. Suspend the allocation of all vacant places and will continue to take effect progressively at the specified services when each allocation place becomes vacant.

5. Revoke the vacant places if the services are closed.

The department is concerned about the extremely high level of non-compliance across all standards identified by the Quality Agency at previous visits to the services.

The Department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.3 Education and staff development
  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.3 Education and staff development
  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.12 Continence management
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.4 Emotional support

Accreditation Standard 4: Physical environment and safe systems

  • 4.3 Education and staff development

Additional failures of relevance to the decision to impose sanctions are:

  • 1.1 Continuous improvement,
  • 1.4 Comments and complaints,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.5 Specialised nursing care needs,
  • 2.6 Other health and related services,
  • 2.9 Palliative care,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 3.7 Leisure interests and activities,
  • 3.8 Cultural and spiritual life.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 20 May 2019.

The adviser was appointed by the approved provider on 12 May 2019.

The administrator was appointed by the approved provider on 12 May 2019.

5. BUPA Echuca
(VIC)


From
26.3.19
To
26.9.19

BUPA Echuca
Reasons For Sanctions

The department is concerned about ongoing serious issues that were identified by the Quality Agency at previous visits to the service, were the subject of a notice of non-compliance by the department, and have persisted at the service.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.5 Specialised nursing care needs,
  • 2.10 Nutrition and hydration,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 3.1 Continuous improvement,
  • 3.4 Emotional support,
  • 3.7 Leisure interests and activities,
  • 4.7 Infection control.
6. BUPA Eden
(NSW)


From
19.3.19
To
19.12.19

BUPA Eden
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA Eden following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at BUPA Eden contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management
  • 1.8 Information systems

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.13 Behaviour management

Additional failures of relevance to the decision to impose sanctions were:

  • Accreditation Standard 1: Management systems, staffing and organisational development – 3 unmet outcomes
  • Accreditation Standard 2: Health and personal care – 10 unmet outcomes
  • Accreditation Standard 3: Care recipient lifestyle – 5 unmet outcomes
  • Accreditation Standard 4: Physical environment and safe systems – 3 unmet outcomes.
7. BUPA Seaforth
(NSW)


From
18.9.18
To
18.9.19

BUPA Seaforth
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status, unless an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.

Revocation of approved provider status, unless an administrator is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.

Revocation of approved provider status, unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.11 Skin care
  • 2.13 Behavioural management

Accreditation standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance

The Department and the Quality Agency are continuing to monitor the service.

A residents and relatives meeting was held on 28 September 2018.

The adviser was appointed by the approved provider on 25 September 2018.

The administrator was appointed by the approved provider on 25 September 2018.

On 15 March 2019 the Department extended the sanctions due to ongoing concerns identified at the service by the Aged Care Quality and Safety Commission in a review audit conducted between 22 and 25 January 2019.

The sanctions have been EXTENDED BY 6 MONTHS and will now expire on 18 September 2019.

8. BUPA South Hobart
(TAS)


From
25.10.18
TO
25.10.19

BUPA South Hobart
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at BUPA South Hobart following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at BUPA South Hobart contributing to serious and detrimental failings in several areas including:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.5 Specialised nursing care
  • 2.6 Other health and related services
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.12 Continence management
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation
9. BUPA Stirling
(ACT)


From
13.2.19
To
13.11.19

BUPA Stirling
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.7 Medication management
  • 2.8 Pain management
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance.
10. BUPA Traralgon
(VIC)


From
18.4.19
To
18.1.20

BUPA Traralgon
Reasons For Sanctions

1. The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of nine (9) months.

2. Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.
  • the approved provider agrees to provide relevant training within nine (9) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

3. Vary conditions to which the allocation of places are subject.

4. Suspend the allocation of places which will occur progressively.

5. Revocation of vacant places if the service is closed.

The department is concerned about the extremely high level of non-compliance across all standards identified by the Quality Agency at previous visits to the services.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.1 Continuous improvement
  • 1.3 Education and staff development
  • 1.4 Comments and complaints
  • 1.6 Human resource management
  • 1.8 Information systems

Accreditation Standard 2: Health and personal care

  • 2.1 Continuous improvement
  • 2.2 Regulatory compliance
  • 2.3 Education and staff development
  • 2.4 Clinical care
  • 2.5 Specialised nursing care needs
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.11 Skin care
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation

Accreditation Standard 3: Care recipient lifestyle

  • 3.1 Continuous improvement
  • 3.3 Education and staff development
  • 3.4 Emotional support
  • 3.6 Privacy and dignity

Accreditation Standard 4: Physical environment and safe systems

  • 4.1 Continuous improvement
  • 4.2 Regulatory compliance
  • 4.3 Education and staff development
  • 4.4 Living environment
  • 4.8 Catering, cleaning and laundry services

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 7/05/2019

The adviser was appointed by the approved provider on 26 April 2019.

The administrator was appointed by the approved provider on 26 April 2019.

11. Carinya (Allity)
(SA)


From
8.3.19
To
8.9.19

Carinya (Allity)
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of six (6) months, as its expense, to assist the approved provider to comply with responsibilities to governance and business operations.
  • the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2:

  • 2.4 Clinical care
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.12 Continence management
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.4 Comments and complaints,
  • 1.6 Human resource management,
  • 1.8 Information systems,
  • 2.6 Other Health and related services.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 21 March 2019.

The adviser at the Service was appointed by the approved provider on 15 March 2019.

12. Copperhouse Court Hostel
(SA)


From
24.1.19
To
24.7.19

Copperhouse Court Hostel
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Copperhouse Court Hostel following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.8 Pain management
  • 2.2 Continence management
  • 2.13 Behavioural management.
13. Garden View Nursing Home
(NSW)


From
26.1.19
To
26.7.19

Garden View Nursing Home
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Garden View Nursing Home following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care,
  • 2.6 Other health and related services,
  • 2.11 Skin care,
  • 2.13 Behavioural management,
  • 2.17 Sleep,
  • 4.6 Fire, security and other emergencies,
  • 4.7 Infection control.

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.2 Regulatory compliance,
  • 1.3 Education and Staff development,
  • 1.6 Human resource management,
  • 1.7 Inventory and equipment,
  • 1.8 Information systems,
  • 1.9 External services,
  • 2.1 Continuous improvement,
  • 2.2, Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.8 Pain management,
  • 2.10 Nutrition and hydration,
  • 2.12 Continence management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.10 Care recipient security of tenure responsibilities,
  • 4.1 Continuous improvement,
  • 4.2 Regulatory compliance,
  • 4.3 Education and staff development,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety,
  • 4.8 Catering, cleaning and laundry services.
14. Greenway Gardens
(VIC)


From
15.2.19
To
15.11.19

Greenway Gardens
Reasons For Sanctions

Menarock - the approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at Greenway Gardens for a period of nine (9) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • the approved provider agrees to provide relevant training within nine (9) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Greenway Gardens following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.8 Pain management
  • 2.11 Skin care
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.6 Privacy and dignity

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvements,
  • 1.3 Education and staff development,
  • 1.4 Comments and complaints,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.10 Nutrition and hydration,
  • 2.12 Continence management,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.9 Choice and decision making,
  • 4.3 Education and staff development,
  • 4.4 Living environment.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 27 February 2019.

The adviser was appointed by the approved provider on 22 February 2019.

15. Henry Kendall
(NSW)


From
29.4.19
To
29.10.19

Henry Kendall
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.
  • the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department is concerned about the extremely high level of non-compliance across all standards identified by the Quality Agency at previous visits to the services.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 10/05/2019

The adviser was appointed by the approved provider on 02 May 2019.

The administrator was appointed by the approved provider on 02 May 2019

16. Hippocrates Aged Care Centre
(NSW)


From
17.4.18
To
17.10.19

Hippocrates Aged Care Centre
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Hippocrates Aged Care Centre following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Hippocrates Aged Care Centre contributing to serious and detrimental failings including:

Accreditation Standard 2: Health and personal care

  • 2.13 Behaviour management
17. Ira Parker Nursing Home
(SA)


From
21.3.19
To
21.9.19

Ira Parker Nursing Home
Reasons For Sanctions

The department is concerned about ongoing serious issues that were identified by the Quality Agency at previous visits to the service, were the subject of a notice of non-compliance by the department, and have persisted at the service.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management
  • 1.8 Information systems

Accreditation Standard 2: Health and personal care

  • 2.8 Pain management
  • 2.10 Nutrition and hydration
  • 2.11 Skin care
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.3 Education and staff development,
  • 1.7 Inventory and equipment,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 3.1 Continuous improvement,
  • 3.3 Education and staff development,
  • 3.7 Leisure interests and activities,
  • 4.3 Education and staff development,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety,
  • 4.6 Fire, security and other emergencies.
18. IRT Dalmeny
(NSW)


From
15.2.19
To
15.8.19

IRT Dalmeny
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.8 Pain management
  • 2.13 Behavioural management
  • 2.14 Mobility, dexterity and rehabilitation

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.2 Regulatory compliance,
  • 1.3 Education and staff development,
  • 1.4 Comments and complaints,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.6 Other health and related services,
  • 2.7 Medication management,
  • 2.12 Continence management,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.1 Continues improvement,
  • 4.2 Regulatory compliance,
  • 4.3 Education and staff development,
  • 4.4 Living environment.
19. IRT Lakeview Lodge
(NSW)


From
15.2.19
To
15.8.19

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.2 Regulatory compliance,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.5 Specialised nursing care needs,
  • 2.6 Other health and related services,
  • 2.12 Continence management,
  • 3.4 Emotional support,
  • 3.7 Leisure interests and activities,
  • 3.10 Care recipient security of tenure and responsibilities,
  • 4.4 Living environment.
20. John Goodlet Manor
(NSW)


From
21.12.18
To
21.8.19

John Goodlet Manor
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at John Goodlet Manor following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 1 Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

Regulatory compliance, Continuous improvement, Education and staff development across all four accreditation standards

  • 1.7 Inventory and equipment,
  • 1.8 Information systems,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 2.13 Behavioural management,
  • 2.16 Sensory loss,
  • 2.17 Sleep,
  • 3.4 Emotional support,
  • 3.6 Privacy and dignity,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety,
  • 4.7 Infection control,
  • 4.8 Catering, cleaning and laundry services.
21. Kiandra
(SA)


From
18.4.19
To
18.10.19

Kiandra
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • an administrator is appointed by the approved provider for a period of six (6) months, as its expense, to assist the approved provider to comply with responsibilities to governance and business operations.
  • the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care:

  • 2.5 Specialised nursing care needs
  • 2.8 Pain management
  • 2.10 Nutrition and Hydration
  • 2.11 Skin care

Additional failures of relevance to the decision to impose sanctions were:

  • 1.3 Education and staff development,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.4 Clinical care,
  • 2.7 Medication management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.7 Leisure interests and activities,
  • 3.8 Cultural and spiritual life,
  • 3.9 Choice and decision making,
  • 4.3 Education and staff development,
  • 4.4 Living environment,
  • 4.5 Occupational health and safety and
  • 4.7 Infection control.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 03 May 2019.

The adviser at the Service was appointed by the approved provider on 29 April 2019.

The administrator at the Service was appointed by the approved provider on 29 April 2019.

22. Mercy Place Ave Maria
(VIC)


From
15.3.19
To
12.7.19

Mercy Place Ave Maria
Reasons For Sanctions

The department is concerned about ongoing serious issues that were identified by the Quality Agency at previous visits to the service, were the subject of a notice of non-compliance by the department, and have persisted at the service.

Accreditation Standard 2: Health and personal care

  • 2.13 Behavioural management

Accreditation Standard 4: Physical environment and safe systems

  • 4.4 Living environment
23. Minda Nursing Home
(SA)


From
24.12.18
To
24.6.19

Minda Nursing Home
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Minda Nursing Home following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.5 Specialised nursing care needs
  • 2.8 Pain management
  • 2.10 Nutrition and Hydration
  • 2.13 Behavioural management
24. Pioneer House Aged Care
(NSW)


From
27.2.19
To
27.8.19

Pioneer House Aged Care
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Pioneer House Aged Care following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Pines Living contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.2 Regulatory compliance
  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.2 Regulatory compliance

Additional failures of relevance to the decision to impose sanctions were:

  • 3.4 Emotional support
25. St Anna's Residential Care Facility
(SA)


From
5.6.19
To
5.12.19

St Anna's Residential Care Facility
Reasons For Sanctions

The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • the approved provider agrees to provide relevant training within six (6) months, at its expense, for officers, employees and agents.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.11 Skin care

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 18 June 2019.

The adviser at the Service was appointed by the approved provider on 07 June 2019

26. Thomas Holt Kirrawee
(NSW)


From
16.4.19
To
16.10.19

Thomas Holt Kirrawee
Reasons For Sanctions

The department is concerned about ongoing serious issues that were identified by the Quality Agency at previous visits to the service, were the subject of a notice of non-compliance by the department, and have persisted at the service.

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management
  • 1.8 Information systems

Accreditation Standard 2: Health and personal care

  • 2.1 Continuous improvement
  • 2.4 Clinical care
  • 2.5 Specialised nursing care needs
  • 2.7 Medication management
  • 2.11 Skin care

Accreditation Standard 4: Physical environment and safe systems

  • 4.8 Catering, cleaning and laundry services

Additional failures of relevance to the decision to impose sanctions were:

  • 2.13 Behavioural management
27. Vincent Court
(NSW)


From
19.12.18
To
19.6.19

Vincent Court
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Vincent Court following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care,
  • 2.7 Medication management,
  • 2.8 Pain management,
  • 2.9 Palliative care,
  • 2.13 Behavioural management.

Additional failures of relevance to the decision to impose sanctions were:

  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.2 Regulatory compliance,
  • 2.3 Education and staff development,
  • 2.5 Specialised nursing care needs,
  • 2.6 Other health and related services,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 2.17 Sleep,
  • 3.2 Regulatory compliance,
  • 3.6 Privacy and dignity.
28. Warrigal Care Warilla
(NSW)


From
16.1.19
To
16.7.19

Warrigal Care Warilla
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Warrigal Care Warilla following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

  • 2.2 Regulatory compliance (compulsory reporting processes)
  • 2.4 Clinical care including wound care
  • 2.7 Medication management
  • 2.8 Pain management
  • 2.9 Palliative care
  • 2.13 Behavioural management

Additional failures of relevance to the decision to impose sanctions were:

  • 1.6 Human resource management,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.10 Nutrition and hydration,
  • 2.11 Skin care,
  • 2.12 Continence management,
  • 2.14 Mobility, dexterity and rehabilitation,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 4.7 Infection control.
29. Yaraandoo Hostel
(SA)


From
9.11.18
To
8.8.19

Yaraandoo Hostel
Reasons For Sanctions

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Yaraandoo Hostel following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at Yaraandoo Hostel contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care,
  • 2.8 Pain management,
  • 2.11 Skin care,
  • 2.14 Mobility, dexterity and rehabilitation

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvement,
  • 1.4 Comments and complaints,
  • 1.8 Information systems,
  • 2.1 Continuous improvement,
  • 2.5 Specialised nursing care,
  • 2.12 Continence management,
  • 2.13 Behavioural management,
  • 3.1 Continuous improvement,
  • .4 Emotional support,
  • 3.6 Privacy and dignity,
  • 3.7 Leisure interests and activities,
  • 3.9 Choice and decision making,
  • 4.4 Living environment.



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